State of the Insurance Market:
2025 Outlook

Nonprofit and Human Services

For the first time in some years there is good news to report for the nonprofit industry. We are starting to see a general softening of rates in some key lines: most notably management liability, cyber and to some degree, property.

However, the nonprofit insurance market continues to experience volatility in some key coverages, specifically, abuse, professional and umbrella lines. Carriers still struggle with proper pricing to fund anticipated future claim costs. The trend to restrict umbrella limits continues, with carriers typically offering sub-limits, on abuse and professional liability.

Market Conditions

 

Through the last quarter of 2024, and so far through the first quarter of 2025, we see softening rates in the property market. Some more difficult placements, due to high limits and proximity to water have seen competition from Lloyd’s of London and nonstandard markets driving price combativeness. This trend will be challenged by the recent catastrophic (CAT) fires in California. Geographic location still plays a role in carrier appetite.

Carriers are changing some of their practices for property insurance. Some insurers are analyzing their density exposure in each area; this is most seen in urban environments for large property holdings. Other carriers no longer concentrate on correct valuations of the replacement cost of buildings. Instead, they utilize annual inflation factors to valuations they have implemented in recent years.

It’s recommended nonprofits who question their carrier's valuation reevaluate property values themselves, through professional appraisals to control this exposure and ensure insurance policies cover at least 80% of the property value.

Unfortunately, carriers struggle with adequate rate evaluation on other lines of coverage. Over the last several years many carriers have sought rate increases on the commercial auto line. While carriers experienced success with this approach, and are comfortable with current rates, those that waited are catching up.

Most significantly, umbrella liability is seeing rapidly rising rates, as carriers perceive this line of coverage to be actuarially complex to predict. Given the reasons above carriers continue to re-evaluate their exposure.

The trend for carriers to offer lower limits to insureds on renewal continues. Carriers are reluctant to offer higher than a maximum of $5M in limits and sub-limiting the abuse and professional lines to $2M to $3M in total. In some renewals, carriers do not offer any umbrella limits resulting in the need to seek limits from nonstandard carriers. This also occurs when insureds want higher than offered limits. The result is higher premiums and potentially more restrictive terms of coverage.

Unpredictable claim settlements, litigation inflation (i.e. claim defense costs), and litigation financing continue to plague the industry. While general liability rates remain flat to modest increases, there’s still demand for rate on abuse and professional lines.

Even with these challenges, there are several bright spots for nonprofit clients in the management liability and cyber lines.

The 2024 trend continues and has even improved. Nonprofit directors and officers (D&O)/employment practices liability (EPL) renewals are seeing either flat premiums, or in many cases a reduction in premium. Carriers also continue to offer reductions in retentions to secure accounts.

Cyber liability is even more encouraging, with a very competitive market. Renewals are coming in at least flat, but in many cases with significant premium decreases. If you have not marketed this line of coverage, it should be considered. If you have not acquired coverage, it should be considered. Two factors are creating this competitiveness: increased capacity and enforcement of enhanced risk management oversight.

Nonprofit and Human Services Rate Forecast

 
Rate Forecast
Nonprofit and Human Services: Property - Average Risk +10%
Nonprofit and Human Services: Auto +10% to +12%
Nonprofit and Human Services: General Liability +5% to +10%
Nonprofit and Human Services: Abuse and Professional +15% to +20%
Nonprofit and Human Services: Umbrella +20% to +30%
Nonprofit and Human Services: Cyber   Flat to -20%
Nonprofit and Human Services: Management Liability   Flat to -15%

Recommendations

 

For organizations to navigate these issues, it’s recommended to:

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Continue to take a proactive approach to risk management.

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Focus on better claim oversight and working closely with insurance carriers.

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Make loss control key and include trend analysis, onsite inspections, and program policy review.

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Take advantage of the extensive risk management resources and claims advocates available through your broker.

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Nonprofit & Human Services Practice

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The contents of this report are for general informational purposes only and Risk Strategies Company makes no representation or warranty of any kind, express or implied, regarding the accuracy or completeness of any information contained herein. Any recommendations contained herein are intended to provide insight based on currently available information for consideration and should be vetted against applicable legal and business needs before application to a specific client.