Here is where the rubber meets the road when examining how best to hire a courier driver. The drivers you hire, employees or contracting independent drivers, are a critical component to your overall success in controlling losses. Equally as important, drivers with a clean MVR can help lay the groundwork for fewer losses & claims over time.
To help mitigate potential losses, there are initiative-taking steps you can take to help drive better results. Those include significant testing, training, and ongoing inspections. Make sure to document your loss control and safety standards. Not only will documentation ensure better compliance, but it also will help you secure the lower insurance rates available to companies that can demonstrate their commitment to professional hiring standards.
You will also want to maintain a database or spreadsheet of key driver information. Individual files are important, but for purposes of loss control analysis and insurance company applications, a good summary sheet is best.
List the drivers' names and set up columns for the following:
While there will always be exceptions, age is a critical factor when hiring courier or same day delivery drivers. Temperament and lack of experience can create potential problems in younger drivers. Many delivery companies adhere to the minimum age standards of 23 or 25. Some even try to contract only drivers in their 30s or older. At minimum, all drivers in trucks should be age 21 or older with no more than 10 percent of the entire pool under 21.
So, what are the essential elements of safety-oriented driver hire? All delivery companies should take into account age, references, experience, and motor vehicle record (MVRs). For owner-operators, vehicle condition, and insurance deserve checking as well. Depending on the types of items being delivered by your firm, other background/criminal checks and health/drug screening can be undertaken.
Reference checks are the least controversial aspects of hiring practices. Unfortunately, in these litigious times it can be difficult to extract information from previous employers beyond a worker's start date, finish date, and position. Nevertheless, the opportunity to gauge someone's prior work attitudes and achievements - and to verify their honesty is well worth the effort. Some managers only check references when they are "unsure" of a prospective driver.
Experience as a last mile or courier driver matters. While we recommend standards of experience for all delivery drivers, it is especially important for drivers who may use a truck over 10,000 GVW. Federal DOT regulations recognize the need for screening all truck drivers by establishing 11 criteria for qualifying truck drivers, as well as nine types of documentation that must be kept on file. For trucks over 26,000 GVW, a commercial license is required.
Curiously, while this area receives a lot of lip service from courier company owners, it is rarely documented or tracked. Follow through on recording your standards - and the exceptions you make - to keep track of the true picture.
In part II of this blog series, we'll take a deeper dive into MVRs (Motor Vehicle Reports), and how your courier divers and their driving record is critical to long-term success.
For more information, contact Risk Strategies Transportation at B3@risk-strategies.com